Dow Jones, the leading provider of global business news and information services is bringing customer service online, through a new interactive community created entirely to better its products and services as directed by the consumer.

The Dow Jones Idea Share allows consumers the chance to say what’s on their mind and correspond directly with other members of the Dow Jones Factiva community, as well as the Dow Jones product development team.

“Dow Jones Idea Share was created in an effort to better understand customer needs and create new solutions that meet these needs. The online community offers a way for researchers and knowledge workers around the world to join forces and add their voices to the ongoing global conversation about research tools and services,” said Brigitte Ricou-Bellan, vice president and managing director for Dow Jones. “Having this new communications channel will help us develop new tools and services that directly address our community’s needs.”

Visitors to the site can register online, even if they aren’t current customers of Dow Jones. Once registered participants will not only be able to browse others ideas, however they will be able to share their thoughts and feedback on such topics as; delivery and distribution, alerts and triggers, visualization, workflow integration, mobile and more.

Participants will be able to vote on ideas as they find them within the community and the platform allows you to track the scores on your own submissions. The Dow Jones team will select the most popular and innovative ideas to share with other key decision makers within the company to attempt to put participant’s ideas to work.