When you work for a moderation services company you get to understand that there are certain rules of engagement - and not in the silly Hollywood sitcom kind of way. Community managers are tasked with a specific set of skills to engage directly with consumers across social networks.

These same rules can be applied to your own company’s social engagement. Social media managers or an outsourced social media moderation and/or monitoring team should be performing key tasks on a daily basis to keep your community running smoothly. (more…)

Moderating and managing news boards within an online community presents a set of challenges and difficulties that differs from those of your typical social media contest, brand Facebook page or consumer review community. Posts and guidelines are often open to a certain amount of interpretation and thus requires experienced moderators to make split-second decisions that can effect the entire thread of conversation.

“I liken this job to trying to control a pit of vipers,” said Connie Butler, account manager at ICUC Moderation Services. “All one can truly do is guide the threads within the bounds of civility and the set guidelines.” (more…)

This note was received via email from Brandi Dupre, Community Manager at ICUC Moderation Services.

To: Keith Bilous, Jan Reischek, Maurice Gingras, and Emanuel Darlea

I just wanted to send a quick note expressing my gratitude for this opportunity as Community Manager with ICUC. I have a fiery passion for what I do, with both our clients and also as part of our team here within. I love my job, I love our company, I deeply believe in our goals and success, and I want you to know I appreciate so much this opportunity of a lifetime. I couldn’t have asked for a better place to be in my life right now - this is it, and I am so very thankful for all of you, for hiring me, constantly driving me, building and shaping the company to allow for all of us to be here in the first place. I’ve never been so happy with what I do, and never had this kind of outlook every day that I wake up. To think that it will get even better is simply beyond words

You guys have truly built something amazing, for your employees and your clients, and I just wanted to let you know this.

Have a wonderful weekend,
Brandi

P.S- I am still craving sushi. Wish I lived a bit closer, so I could partake in the physical  “meetings”