This article has been re-posted from www.dustin2to.com.

This past weekend I visited my brother Daren in Ottawa. This was the last time I’ll see him before my trip to Africa later in September. We have wanted to do the Great Canadian Bungee jump for a while now and this was the only weekend that worked for us both. (more…)

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I was in New York last week to meet with PR, advertising and marketing agencies interested in ICUC Moderation Services. In total I did eight capabilities presentations and I’m very pleased with the reception I received and I’m looking forward to working with some great agencies on some exciting new projects. (more…)

This article has been re-posted from www.dustin2to.com.

I’ve heard it said human powered content moderation is a commodity, and it can be argued that it is, but not by me. When I first heard this I didn’t immediately have a response, I said something along the lines of, “some might say that it is,” and then trailed off lost in thought. Now that I’ve had some time to think about it I will say confidently human moderation of content is not a commodity. (more…)

This article has been re-posted from www.dustin2to.com.

There are many places an agency can bring in partner solutions to increase margins yet outsourced UGC moderation is still a relatively new and unknown option. Agencies, like every other company, are constantly looking to be more profitable, or simply stay profitable, and a content moderation partner can open the door to new revenue (or increased productivity, and this should mean more revenue). (more…)

This article has been re-posted from www.dustin2to.com.

Years ago working at my dad’s welding shop I had an experience that taught me the importance of consistency, what I learned that day is just as relevant to custom metal fabrication as it is to UGC moderation. (more…)

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If you’re planning on using human powered moderation in your community, either in house or with a professional moderation service, make everyone’s life easier and keep in mind your human moderator has a mind too. (more…)

This article has been re-posted from www.dustin2to.com.

A conversation I had today got me thinking about what online community managers need to keep in mind when developing community guidelines. There’s the obvious stuff - what is allowed and what isn’t - but there are some other aspects of the community guidelines document outside of the actual rules that must be considered. (more…)

This article has been re-posted from www.dustin2to.com.

Last week I spent the better part of four days in Seattle. The latest Blogwell event was there and I always try and make the most of this travel by meeting with as many agencies and companies as possible in every new city. (more…)

This article has been re-posted from www.dustin2to.com.

I’m back on the road so it seems like the perfect time to reflect on the past two weeks of solid Toronto time. I made some friends, met a lot of interesting people and had some very unique to Toronto experiences. (more…)

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I flew from Cincinnati down to Orlando to participate in the trade show aspect of this year’s NAA mediaXchange conference. (more…)